It is increasingly important, in case of breakdowns, to minimize the stop times of machines.
The current control systems provide a great deal of information, but it can happen that the operator is not able alone to eliminate the errors. Moreover, finding valid solutions through phone support is not always possible.
It is the reason why Morando-Rieter offers its Customers a remote-assistance service based on innovative technology implemented in Finland by the company TOSIBOX, via an apparatus that connects to the software and to the existing operator panels, with in addition some possible cameras.
The central lock is connected to the key of our technicians so that they can be reached anywhere in the world, while the Customer simply has to provide an Internet connection by cable, Wi-Fi or by USB key equipped with data SIM for mobile network.
Unlike similar systems available in the market, TOSIBOX operates in direct connection between the user and the Morando-Rieter support center, avoiding the central server which could be dangerous for the company’s security.
A secure VNP connection is thus established directly between the TOSIBOX supplied to the Customer and the key of our technicians who will thus be able to connect to the software and provide a very deep diagnosis.
In the event of breakdowns needing the intervention of our technicians, it is possible to optimize the operation by identifying in advance any necessary spare parts, and thus reducing intervention and restoring times.